Shipping & Delivery

Free UK Delivery - Worldwide Delivery Service available

We are committed to bring our products to everyone around the world. Our shipping service delivers to most countries in the world and is dedicated to meet all your shipping needs.

We offer Free UK wide delivery service. Where our standard delivery service (free delivery) has been selected, we aim to dispatch all orders placed before 3.00pm (Monday to Friday) same-day, orders placed after 5.00pm will be dispatched the next working day (excluding weekends and UK public holidays).

We use Royal Mail recorded delivery service as our standard free delivery service, and delivery of your product will usually take 1-3 working days. You can always contact us for estimated delivery date before placing an order.

You will receive a confirmation dispatch email once the item has been passed on to the couriers, please note that it may occasionally take 24 hours to receive your dispatch confirmation due to system errors.

Please make sure someone is available to sign for the parcel otherwise you will be left a calling card, where you will be given the option to rearrange delivery for another day or alternatively collect the parcel from your local post office/sorting/delivery office.

For next working day delivery place your order before 3.00pm Monday-Thursday. Orders placed after 3.00pm on Thursday - before 3.00pm on Friday will arrive Monday.

Orders placed after 3.00pm Friday, anytime Saturday or Sunday will arrive Tuesday. Orders placed on a UK public holiday will be shipped on the next working day.

Worldwide Delivery Service

For deliveries outside UK, delivery charges will be automatically calculated at the checkout page.

Royal Mail Airmail service will be used to post your package. Delivery time is typically 3-10 working days. Orders placed on a UK public holiday may be slightly delayed. You can always contact us for estimated delivery date before placing an order.

You will receive a confirmation dispatch email once the item has been passed on to the couriers, please note that it may occasionally take 24 hours to receive your dispatch confirmation due to system errors.

Track your Package

All orders are trackable directly from your account, click my account to view your recent orders and available tracking number if your product has been dispatched. You can always contact us, if you are having any difficulties tracking your package.

Packages not received

If your order has passed the scheduled delivery date in your dispatch notification email and you are not able to obtain any information from the tracking code provided, please contact us, we will investigate the issue and strive to deliver your order as soon as possible or provide an acceptable alternative to solve the problem. 

Order Cancellation

If your order has not been dispatched, please contact us to cancel your order. If your product has already been shipped then it may not be reversible and must then be returned for a refund (please check our Returns information page). Please note that the cost of this return has to be paid by the customer.

Undelivered packages

When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges) and we are not able to re-send packages that are return back to us as undeliverable. You are always welcome to place a new order for the given product, please make sure to amend your address in order to avoid delivery problems. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.

*Please note: We are currently unable to offer next day delivery service to the following remote rural postcodes or areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.

*All prices quoted on our website (more-case.co.uk) are inclusive of VAT